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Repair and Return Policy and Procedures

Welcome to Adept Turnkey Technical Support. The fact that your are here means you may need some help either with a repair, product installation or application development.

Three Ways to Contact Technical Support
If you are a Adept Turnkey customer, and have a question about your Data Acquisition, Imaging or machine vision product, here are three ways you can contact our Technical Support Department.

1. Phone: (03) 9384 1775
2. Email: support@turnkey-solutions.com.au

Need to return a product for Repair ? (RMA Procedure)
If you need to return a product for repair you will require an RMA number. You will also need to follow the following procedure so we can facilitate the repair as quickly as possible.

Please DO NOT return any hardware back to Adept Turnkey Pty Ltd without a valid and authorized Return Material Authorization (RMA) number.

Send an Email to rma@turnkey-solutions.com.au

When requesting an RMA number please provide the following information

Product Model for the Faulty Items
Serial Number of Faulty Items
Fault Description
Purchase Date if available
Your Company Details must be included
An email contact that will be suitable to receive our
   documentation in an pdf form

Total Turnkey Solutions will respond with

An RMA number
A PDF document including the delivery address for
   return, which must be included with the goods

The Adept Turnkey Partnership
Your partnership with Adept Turnkey begins the first time you contact us. We're happy to discuss your data acquisition, imaging and machine vision needs. We work with you to assess product requirements, clarify options, and give you the background you need to make an informed decision.


Sony - Manufacturer of Industrial Cameras

Data Translation - Manuafacturer of Data Acquisition & Imaging Products

Adlink - Manuafacturer of Data Acquisition & Automation Products

Basler Vision Technologies - Manufacturer of Industrial Vision Cameras

The Imaging Source - Low Cost Firewire, USB 2.0 and GigE Cameras

Manufacturer of USB and Ethernet Data Acquiistion Systems and Standalone Data Loggers

Manufacturer of industrial Computers, Panel PC's, HMI Panel PC, Panel Display and Embedded Systems

Manufacturer of Low Cost Data Acquisition Modules

Manufacturer of Industrial CCD Cameras

Developer of Machine Vision Software and Frame Grabber Boards

Manufacturer of machine Vision LED Lighting

Manufacturer of Firewire Cameras and Firewire Accessories

Navitar - Manuafacturer of Machine Vision and Specialised Zoom Lenses

Manufacturer of High Speed Cameras

 
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