and Return Policy and Procedures
Adept Turnkey Technical Support. The fact that
your are here means you may need some help either with a repair,
product installation or application
Ways to Contact Technical Support
If you are a Adept Turnkey customer, and have a question about your Imaging,
machine vision or Data Acquisition product, there are 2 ways you can contact our
Technical Support Department.
1. Phone: (03) 9384 1775
2. Email: firstname.lastname@example.org
to return a product for Repair ? (RMA Procedure)
If you need to return a product for repair you will
require an RMA number. You will also need to follow the following
procedure so we can facilitate the repair as quickly as possible.
DO NOT return any hardware back to Adept Turnkey Pty Ltd without
a valid and authorized Return Material Authorization (RMA) number.
an Email to email@example.com
When requesting an RMA
number please provide the following information
Model for the Faulty Items
Serial Number of
Purchase Date if
Details must be included
An email contact
that will be suitable to receive our
documentation in an pdf form
Turnkey will email an RA Form. Please fill out and return.
The Adept Turnkey Partnership
Your partnership with Adept Turnkey begins the first time you contact us. We're
happy to discuss your data acquisition, imaging and machine vision needs. We work with you
to assess product requirements, clarify options, and give you the background you need to
make an informed decision.